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Need Help?
Answers to solving common problems
 

:: Frequently Asked Questions


  1.How do I change my dial-up number?
  2.Can I access my service from elsewhere?
  3.How do I add an additional email address?
  4.I can't connect at high speeds, why?
  5.
My friend sent me an email, but I didnt receive it!
  6.I'll be away, can I put my account on hold?
  7.I keep having to re-enter my password, why?
  8.I get dropped shortly after connection!
  9.Are there custom modem strings that I can try?
10.How do I restrict adult content from my computer?
11.How do I manually enter the DNS numbers for WIN 2000?


1. How do I change my dial-up number?
Double-click on the "my computer" icon on your desktop. Then double-click the "dial-up networking" icon. Right click on the "US-IT" icon and then choose "properties". You will then be able to change the dial-up number.
Click here for more information
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2. I'm going on vacation. Can I access my service from elsewhere?
Yes. You must call our office at 1-877-GET-USIT and let us know where you will be and we can provide you with a local access number in that area (if available).
Roaming
When traveling to other parts of the state or country, we can provide you with a local access number for that area (provided it is accessible from one of our networks). There may be an additional roaming charge of $8.00 added to your monthly service bill depending on which network you must access to reach us.
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3. How do I add an additional email address?
You will want to check our tech support pages about what e-mail client you are using.
Click here for more information
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4. I can't connect at high speeds, why?
The speed your modem connects at is dependent on many factors such as: 1) The quality of wiring inside your home, 2) The wire insulation from your home to the cable trunk, 3) the number of and types of switches through which you are routed by the telephone company from your home to our service, 4) noise on your phone line, 5) The version of v.90 code present in your modem (if any). You may call our office at 1-877-GET-USIT for more information. or visit our FAQ to see how other users addressed your problem.
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5. My friend said they sent me an email, but I didnt receive it!
Remember, our service is only responsible for one-half of an email transaction. It is possible that your friends server is down. If you do not receive any error messages when sending or receiving email, then the problem may lie elsewhere. If you can send and receive email to and from others, then your account is definitely functional. If you receive an error message when sending or receiving email, make sure you are connected to the internet.
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6. I'll be gone for several weeks, can I put my account on hold?
Yes. You must call our office at 1-877-GET-USIT and let us know how long you will be gone.
Placing your account on hold
If for some reason you need to temporarily suspend your dialup account you may place it on Hold for a period up to six months. This is designed for customers who may use the Internet only during the winter months. While your account is on Hold you will not receive any email nor will you be able use it in any way. To place your account on hold, call 1-877-GET-USIT and ask to speak with our billing department.
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7. I keep having to re-enter my password and can't connect, why?
Your password must be in all lowercase letters. Even one capital letter can prevent you from being connected properly. If your password or username contains numbers, make sure you use the numbers across the top of the keyboard instead of the number keypad. Also, make sure that your phone line is functional by manually calling your dial-up number from a phone on the line that your computer uses. If you received a USIT number with which to log on, make sure you are entering it at the "Connect To" screen instead of your username. Finally, make sure your USIT account is current. An expired credit card or incorrect billing information can easily cause your account to be disabled.
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8. I get dropped shortly after connection!
This can happen when someone else tries to log onto your account at the same time you are. Make sure that no friends or co-corkers have access to your service. If you experienced heavy rain around the time of the problem, chances are there is a break in your phone line's insulation. If you have a v.90 modem, there is a possibility that your v.90 code may be outdated. Try adding 4 commas (,,,,) after the dial-up number in the "Connect To" screen.This will drop your modem to a 28.8k connection. If you can connect at 28.8k or lower then there is definitely a phone line insulation problem. This should clear up when things dry out. Also, remember to remove the 4 commas (,,,,) after you've tested the line.
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9. I'm having modem problems, are there custom modem strings that I can try?
Sure. Visit our modem strings page for more information.
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11. How do I manually enter the DNS numbers for WIN 2000?
Double-click on the "my computer" icon on your desktop.
Double-click the "Control Panel" icon.
D ouble-click the "Network & Dial-Up Connections" icon.
"Right click on the "Connection to US-IT" icon and then choose "properties". Click the "Networking" tab.
Click Properties.
Click "Use the following DNS addresses"
Enter the following numbers:
Preferred DNS Server: 207.203.36.2
Alternate DNS Server: 207.203.36.3
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